INTERACTIVE KIOSKS

The Ridgefield Group announces the latest addition to our services: Interactive Kiosk design and development. Interactive and Informational Kiosks create an opportunity to transmit important information in a visually stimulating multimedia experience. Appropriate design and application allows users to understand information quickly, making communication more efficient.

Kiosks offer more customer benefit over other forms of public-access information. Well-designed and created kiosks draw people in. Visual design elements and audio components create a stimulating environment that appeals to a normally passive audience. A public who might normally bypass signage, brochures, and printed materials are quickly drawn to a Kiosk presentation.

Interactive Kiosks
Kiosks that allow users to select content, display information, and choose the presentation format are Interactive kiosks. These kiosks allow user input from touch screens, keyboards, or trackball, depending on the selection option and interactive methods. Video, audio, text, graphics, and content are selected by the user - each viewing of the presentation is unique and different!

Interactive kiosks can be programmed to deliver all kinds of data - from complex database content, like a card-catalog in a library and on-site job application centers, to simple details like a menu. The variety is almost limitless!

Informational Kiosks
Informational displays and communication is needed almost everywhere - signage, display, and other "regular" communications are all around. Informational Kiosks present content in a linear "start-to-finish" loop, without interruption or changes to the flow. Users merely watch and listen to the content without interacting with the display.

Environmental factors
Where a kiosk is located is just as important as the content it displays. Interactive kiosks must have good interface design, be thoroughly accessible to the public (ADA-compliant), have sturdy installation points, durable and secure hardware, and be located in a prominent space. In addition, we strive to make certain that the user experience of a kiosk isn't inhibited by other environmental factors such as ambient light and sound, foot traffic, and competing sources of sound and activity. Positioning a kiosk for the optimum location helps to ensure its successful use as a communications tool.

A "Turnkey" Approach
There are a number of "Kiosk-in-a-box" vendors on the market, and many of them offer a cookie-cutter approach to kiosk development. We believe that a turnkey approach is better, focusing on the entire kiosk project with our client to establish the following phases of development:

- Define goals and audience implications for the kiosk
- Design features and content selections
- Complete storyboarding / content development
- User Interface design and development
- Hardware and software selections, configuration and setup
- Installation options (cabinet, wall-mount, etc.) and consultation on environmental factors
- Kiosk security, public-access limitations, and administration controls
- On-site installation, setup, and configuration
- Remote maintenance and updates available through our Ridgefield Remote Care services
- Ongoing updates and improvements to the kiosk software

These phases of development and turnkey approach to the Kiosk enable our clients to have the absolute best opportunity for success in their Kiosk projects.

Our Kiosks are installed in the following locations: