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IP Telephone Systems Optional Features
| AltiConsole™ is an easy to use, feature rich PC interface
designed specifically to enable an operator attendant to handle
a high volume of calls easily and effectively while maintaining
personalized service. The AltiServ™ software-based operator
console has been optimized to support the common tasks of an
operator attendant. AltiConsole, allows a receptionist to monitor
the real time extension status, place outside calls, conference
calls to internal and external numbers. It also allows the operator
to put callers on hold and park calls, transfer calls to extensions
or directly to voicemail or even off site numbers with the touch
of a button or the click of a mouse. The AltiConsole allows
an operator attendant to manage up to 50 simultaneous calls. |
AltiView brings Call Control and Visual voice mail management
to the desktop for quick and effortless handling of calls and
voicemail. When receiving single or multiple incoming calls,
the AltiView pop up screen lets you view the caller ID of incoming
calls. Juggle multiple calls, put calls on hold or transfer
calls directly to another extension, an off site number, voice
mail or you can easily conference multiple parties. AltiView
allow you to dial by name or number using name match by keying
in the name of the person you wish to contact and AltiView will
display the number right from your integrated directory.
Built in Screen pop and integration with Contact Management
software such as Microsoft CRM, Microsoft Outlook, Goldmine,
or ACT!. The AltiView desktop PC interface provides automatic
contact record retrieval and screen "Pops" of contact
records to your desktop PC. Users can type in a name to automatically
retrieve telephone numbers and click and dial from an integrated
contact record directory. |
| Built in Screen pop and integration with Contact Management
software such as Microsoft CRM, Microsoft Outlook, Goldmine,
or ACT!. The AltiView desktop PC interface provides automatic
contact record retrieval and screen "Pops" of contact
records to your desktop PC. Users can type in a name to automatically
retrieve telephone numbers and click and dial from an integrated
contact record directory. |
| Advanced Call Router is a call-handling tool enabling calls
to be intelligently routed before they are answered, based on
Basic Call Router's routing "rules." Routing can be
based on specific logic statements as defined in Call Router's
routing "rules" Caller ID, Caller Entered Digits*,
IVR/Auto attendant Data, Form Data and DNIS. |
Click here to download
the Advanced Call Router PDF Document |
| A powerful integrated contact center solution to support a
department or workgroup served by an AltiGen AltiServ IP-PBX.
ACC helps organizations and customer contact professionals enhance
their customer service, technical support, sales processing,
and help desk operations. AltiServ Contact Center supports enhanced
routing, queuing and call distribution. ACC includes advanced
Agent interfaces for advanced caller information delivery to
the agents, advanced call control. The Supervisor interface
provides real-time views of agent and work group performance
and statistics and reporting for contact center management.
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| IP Extension Support One of the key features in of AltiGen
IP-PBXs is the support of IP Extensions and IP Agents. Virtual
Contact Centers or remote agents can exist anywhere on the company
LAN or around the world via a VPN or the Internet as long as
the data connection is reliable and fast. From a user's perspective,
an IP Extension works exactly the same way a standard telephone
extension always has always worked, with the added advantage
of being able to work remotely. The AltiGen IP extension enables
three new remote employee environments, remote offices, telecommuters
and remote call center agents. |
Click here to download
the IP Extension PDF Document |
| The AltiServ IP PBX allows multiple systems to be linked together
cost effectively up to 600 extensions. With Voice over IP Trunking
these systems can be in a single site, a campus environment
or multiple locations anywhere in the world using LAN, WAN or
VPN implementations. AltiGen offers simplified Centralized multisided
Management of AltiServ systems networked together. The AltiGen
AltiServ systems supports centralized CDR by delivering multiple
site Call Detail into a single SQL Database for unified system
wide Call Detail Reporting. |
Click here to download
the Voice Over IP PDF Document |
| AltiGen's high capacity digital Triton T1 trunking interface
is software provisioned to provide full T1, ISDN PRI and E1
capabilities. The Triton T1 board in any configuration also
comes equipped with 24 full voicemail ports, offering customers
unprecedented value with high capacity. High capacity AltiGen
systems can support up to 8 T1/PRI interfaces per chassis. |
Click here to download the T1/PRI
High Capacity Trunking PDF Document |
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