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IP Telephone System Standard Features
| The foundation of every AltiGen AltiServ System is an IP-PBX
call processing telephony architecture that delivers unsurpassed
power and flexibility. The AltiGen Architecture provides full
availability, non-blocking scalability and system growth. The
award winning AltiWare™ systems break-through design integrates
digital, analog and VoIP trunks, IP and analog extensions, voice-mail,
Auto Attendant and other Voice processing resources, even Integrated
Call Center capabilities all on the same high performance chassis.
AltiGen has optimized the PBX performance in the Voice over
IP environments of today by delivering a feature rich business
telephone system with support for the Bellcore Standards on
an open platform. |
| Every AltiGen system includes a powerful voice mail system
designed expressly for the business user. Built into every AltiGen
IP-PBX system is the ability to create and manage 2,000 voicemail
boxes and our smallest system comes standard with 1,500 hours
of message storage. AltiGen's feature packed voice mail has
an advanced voice prompted user interface for simple management
of our powerful capabilities. |
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| AltiServ provides 255 separate Auto-Attendant menus with unlimited
menu level expansion, each providing powerful voice prompted
menus for call handling and information collection. The AltiGen
Auto Attendant may be used as a primary interface for incoming
calls with backup provided by a live operator. Inversely the
auto attendant can back up an operator when call volumes are
high, in a rollover implementation, or for lunch, after-hour
and weekend support. AltiGen' s Auto Attendant call menus are
easy to use. Callers can make choices from a voice prompted
menu to talk to an operator or key in a specific extension,
even dial by name. |
Click here to download
the Auto Attendant PDF Document |
| AltiGen to supports unified messaging by giving the user the
option of having their voice mail delivered to any SMTP/POP3
compliant e-mail server like Microsoft Exchange™. With
one post office box for all messages you can retrieve voice,
e-mail messages without changing at all how you retrieve your
e-mail now. Mixed-Media Messaging allows users to combine multiple
forms of communication (such as voice mail, email, data file,
etc.) into a single e-mail message. The user can record a voice
message using a telephone handset and attach it to e-mail for
delivery. |
Click here to download
the Unified Messaging PDF Document |
| The AltiWare Administrator (AltiAdmin) allows you to easily
configure sophisticated switching and messaging functions using
windows that guide you through the configuration steps for each
feature. AltiAdmin allows control of one or more AltiServ systems
for local and remote system management. The Main Menu functions
are Services to manage system security and the backup and restore
functions. System Management to manage the system configuration,
trunks and extensions, out call routing, Auto Attendant, Voice
messaging, audio peripheral, VoIP and AltiGen IP phone configuration.
Reporting for System performance, System Log, and IP Traffic
Statistics. Diagnostics for troubleshooting and diagnostics
tools for your technical personnel. Help Comprehensive online
help facility. |
| Reporting is vital to managing any business efficiently and
effectively. AltiWare offers enhanced Call Detail Reporting
(CDR). AltiGen's Call Detail Recording (CDR) solutions include
data collection, recording, and reporting. All calls are logged
and CDR Search lets you define a search and report by the type
of call including station-to-station calls, incoming or outgoing
(answered or unanswered), workgroup, even voice mail activity. |
Click here to download the Call
Detail Reporting (CDR) PDF Document |
| The DINA Manager is a Multisystem Configuration Tool designed
to work with AltiGen's Distributed Intelligence Network Architecture
to configure and synchronize the extensions, routing and e-mail
of multiple networked AltiWare systems. This tool allows administrators
to synchronize the extensions in all systems so that all calls
to the extension will be presented to the appropriate AltiWare
system. The DINA Manager will synchronize multiple systems so
changes to any system extension and voicemail is reflected and
updated in all systems. |
Click here to download the DINA
MANAGER PDF Document |
| AltiWare comes with hunt groups with call queuing and Universal
Call Distribution routing for delivering customer calls into
workgroups. Uniform Call Distribution or UCD allows incoming
calls to be effectively distributed to employee groups or operators
and to queue up calls if someone is unavailable to take the
call. While in the queue the caller will hear music on hold
or professionally recorded information or advertising messages.
Callers then are automatically transferred to the first available
workgroup representatives or the next person in that group by
rule. |
Click here to download the
Workgroup Support PDF Document |
| Analog Extension Support With the versatility of the AltiServ
IP-PBX system AltiGen offers Analog extensions support for modems,
fax machines and a wide variety of industry standard analog
telephones. AltiServ Analog extensions can utilize existing
telephone wiring lowering the cost of implementing your AltiGen
solution. AltiTouch™ telephone sets are analog telephones
that are specifically engineered for the AltiServ IP-PBX for
high quality business communications at affordable prices. |
Click here to download
the Analog Extension Support PDF Document |
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